PRIVACY
POLICY

1. WHO WE ARE

A1 Pest & Weed Control (ABN 74 129 475 147) is a commercial pest and weed control business operating across Melbourne, Victoria. We are committed to protecting your personal information and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, contact us at john@a1pestweed.com.au or call 0411 859 516.

2. WHAT INFORMATION WE COLLECT

We collect personal information only when it is necessary to provide our services or respond to your enquiries. This may include:

• Your name and business name
• Phone number and email address
• Suburb or postcode
• Details of the pest or weed issue you are experiencing
• Service history and treatment records for ongoing clients

We collect this information when you submit an enquiry through our contact form, call us directly, or engage us for services.

3. HOW WE USE YOUR INFORMATION

We use your personal information solely for the purpose for which it was collected, including:

• Responding to your service enquiry or quote request
• Scheduling and delivering pest control services
• Sending service reports and invoices
• Following up on completed treatments where relevant
• Improving our services based on feedback

We will not use your information for unsolicited marketing without your consent.

4. HOW YOUR INFORMATION IS STORED

Enquiries submitted through our website contact form are processed and stored by Netlify Forms, a third-party form handling service. Netlify's privacy policy is available at netlify.com/privacy.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website is served over HTTPS with SSL encryption.

5. GOOGLE ANALYTICS

Our website uses Google Analytics to collect anonymised information about how visitors use the site. This includes pages visited, time on site, and general location data. This information does not identify you personally and is used solely to improve our website.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. DISCLOSURE TO THIRD PARTIES

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

• Service providers who assist in delivering our services (e.g. scheduling software)
• Regulatory bodies where required by law

Any third parties we engage are required to handle your information in accordance with the Australian Privacy Principles.

7. ACCESS AND CORRECTION

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, contact us at john@a1pestweed.com.au. We will respond within a reasonable timeframe.

8. COMPLAINTS

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly at john@a1pestweed.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will always be available at this page. We encourage you to review it periodically.